While nursing centers do not need to submit data for hospital readmissions and antipsychotic use, centers must submit staff turnover and customer satisfaction data to AHCA to be considered for higher levels of recognition.
Increase Staff Stability
To be eligible for recognition, nursing centers must:
- achieve at least a 15% reduction in nursing staff turnover (combined rate for RNs, LPNs/LVNs, and CNAs) for 2013 as compared to their baseline rate (2011); OR
- have a turnover rate for 2013 that is equal to or lower than the 31.3%. This rate represents the top 25% of centers nationally based on 2012 data.
How to Participate
Questions on the staffing surveys may be sent to research@ahca.org.

Increase Customer Satisfaction
To be eligible for recognition nursing centers must:
- Have 90% or more of customers (defined as short-stay patients, long-stay residents, and/or family members) completing a customer satisfaction survey respond positively to a question indicating their willingness to recommend the center to others.
If satisfaction rates are reported separately for different customer groups, this goal will be considered met if 90% or more of at least one of the surveyed groups indicates their willingness to recommend the center to others.
How to Participate
Questions on the customer satisfaction survey may be sent to research@ahca.org.

Safely Reduce Hospital Readmissions
To be eligible for recognition, nursing centers must:
- achieve at least a 15% reduction in hospital readmissions as of the First Quarter of 2014 compared to their baseline rate (Fourth Quarter of 2011); OR
- have a rate for the First Quarter of 2014 that is equal to or lower than 14.1%. This rate represents being in the top 25% of centers on this measure nationally based on Fourth Quarter 2012 data.
Data Source: OnPoint-30® provided to AHCA by PointRight, reported in LTC Trend TrackerSM
How to Participate
- Nursing centers do NOT need to provide any information to attain recognition for this portion of the program. AHCA will analyze MDS data through the OnPoint-30 measure reported in LTC Trend Tracker and assess which members have reached this goal.

Safely Reduce the Off-Label Use of Antipsychotics
To be eligible for recognition, nursing centers must:
- achieve at least a 15% reduction in the long-stay, off-label use of antipsychotic medications as of the First Quarter of 2014 compared to their baseline rate (Fourth Quarter of 2011), OR
- have a rate for the First Quarter of 2014 that is equal to or lower than 14.8%. This rate represents being in the top 25% of centers on this measure nationally based on Fourth Quarter of 2012 data.
Data Source: CMS Nursing Home Compare Quality Measure
How to Participate
- Nursing centers do NOT need to provide any information to attain recognition for this portion of the program. AHCA will analyze MDS data to assess which members have reached this goal.