​While nursing centers do not need to submit data for hospital readmissions and antipsychotic use, centers must submit staff turnover and customer satisfaction data to AHCA to be considered for higher levels of recognition.

Increase Staff Stability

To be eligible for recognition, nursing centers must:

1. achieve at least a 15% reduction in nursing staff turnover (combined rate for RNs, LPNs/LVNs, and CNAs) for 2013 as compared to their baseline rate (2011); OR
2. have a turnover rate for 2013 that is equal to or lower than the 31.3%. This rate represents the top 25% of centers nationally based on 2012 data.

How to Participate

• Submit your staff turnover data through AHCA��s 2013 Nursing Center Staffing Survey. Centers that meet one or both of the criteria stated above will be recognized.
• If you did NOT participate in AHCA’s 2011 Nursing Facility Staffing Survey but wish to be considered for recognition, 2011 survey submissions will reopen and remain on AHCA’s Staffing webpage until May 1, 2014. If your center already participated in the 2011 Staffing Survey, you do not need to resubmit your data, and AHCA will review your results.

Questions on the staffing surveys may be sent to research@ahca.org.  

Increase Customer Satisfaction

 To be eligible for recognition nursing centers must:

1. Have 90% or more of customers (defined as short-stay patients, long-stay residents, and/or family members) completing a customer satisfaction survey respond positively to a question indicating their willingness to recommend the center to others.

If satisfaction rates are reported separately for different customer groups, this goal will be considered met if 90% or more of at least one of the surveyed groups indicates their willingness to recommend the center to others.

How to Participate

• Individual centers: Submit your 2013 customer satisfaction survey results to AHCA through our online survey.
• Multis: If survey data is being submitted by a corporate office on behalf of multiple nursing centers, please download the Excel file, and email the completed file to research@ahca.org.

Questions on the customer satisfaction survey may be sent to research@ahca.org.

Safely Reduce Hospital Readmissions

 To be eligible for recognition, nursing centers must:

1. achieve at least a 15% reduction in hospital readmissions as of the First Quarter of 2014 compared to their baseline rate (Fourth Quarter of 2011); OR
2. have a rate for the First Quarter of 2014 that is equal to or lower than 14.1%. This rate represents being in the top 25% of centers on this measure nationally based on Fourth Quarter 2012 data. 

Data Source: OnPoint-30® provided to AHCA by PointRight, reported in LTC Trend Tracker^SM

How to Participate

• Nursing centers do NOT need to provide any information to attain recognition for this portion of the program. AHCA will analyze MDS data through the OnPoint-30 measure reported in LTC Trend Tracker and assess which members have reached this goal.

 

Safely Reduce the Off-Label Use of Antipsychotics 

 To be eligible for recognition, nursing centers must:

1. achieve at least a 15% reduction in the long-stay, off-label use of antipsychotic medications as of the First Quarter of 2014 compared to their baseline rate (Fourth Quarter of 2011), OR
2. have a rate for the First Quarter of 2014 that is equal to or lower than 14.8%. This rate represents being in the top 25% of centers on this measure nationally based on Fourth Quarter of 2012 data.

Data Source:  CMS Nursing Home Compare Quality Measure

How to Participate

• Nursing centers do NOT need to provide any information to attain recognition for this portion of the program. AHCA will analyze MDS data to assess which members have reached this goal.