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 Resources and Info


 Baldrige Resources


The AHCA/NCAL National Quality Award Program provides a pathway for providers of long term and post-acute care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program.
Member centers may apply for three progressive levels of awards: Bronze—Commitment to Quality, Silver—Achievement in Quality, or Gold—Excellence in QualityEach level has its own distinct rigors and requirements for quality and performance excellence. 
Applications are judged by trained Examiners who provide feedback on opportunities for improvement to support continuous learning.

2020 Application Packets and Criteria Series are now available!

To access materials please select an award level under Applicants, located in the left-hand​ menu. 

Reminders for 2019 Applicants

The Quality Award application notifications for 2019 will occur on the following dates:

  • Gold Site Visit and non-recipient notifications – May 30
  • Bronze notifications and feedback reports – June 4
  • Silver notifications – June 27
  • Gold recipients will be announced on August 9
  • Silver and Gold feedback reports – August 15
​All notifications will be sent to the Primary Center Contact listed in the Quality Award Portal​ for the center. Applicants should make sure their information is updated in the Quality Award portal if any changes occurred since the January deadline. 

Please note, if an organization is a non-member at the time of award notification, they will be ineligible to receive the award and/or the associated feedback report. In addition, they will not receive a refund of their application fee. All eligibility requirements are listed in the application packets. 

If you have any additional questions, please email 

All 2019 Quality Award Recipients must send their Convention Ceremony RSVP (either yes or no) to by August 2nd.