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​April 16, 2020 Update: The Gaylord Texan Resort & Convention Center has confirmed refunds have been completed for AHCA/NCAL group guests who were charged a one-night room & tax cancellation fee by the resort for stays scheduled between March 7-14, 2020. The money has been refunded to the original credit card on file for the reservation and should reflect in your account in 3-7 business days. If you do not receive a refund by April 30th please reach out to us with a copy of your credit card statement highlighting the charge and a copy of your receipt from the Gaylord Texan for the charge so we can investigate further.

Thank you for your patience and understanding as we worked on a resolution with the hotel. If you have questions or require additional information, please contact​  


This ​​event has been cancelled.

Following the reports this week that COVID-19 is spreading in some communities and has impacted a nursing facility in Washington state, we feel it is necessary for AHCA/NCAL to cancel the 2020 Quality Summit and Independent Owner Conference next week (March 9-13) in Grapevine, Texas.  

After carefully evaluating this situation, we have no doubt that this decision is in the best interest of our residents and our caregivers. Traveling across the country to attend a conference could slightly increase the risk that professionals who work in our long term care centers every day may become infected. We know that the frail and elderly residents in our care are the most vulnerable to this virus and we need to do everything we can to minimize every risk, no matter how small. We simply cannot take any action that puts our residents, our staff and their families at a higher risk for illness. The safety and well-being of our residents and staff come first.  

We also hear from our members that they have a singular focus on the steps they need to take to provide high-quality care during this time: preparing our staff and buildings, following strict infection prevention and control procedures, reassuring our residents and communicating with families. We also know that many of our members are struggling to fill supplies of masks and other protective equipment. Cancelling our meetings next week ensures our focus is where it should be—with our residents.  

We will continue to provide educational materials, tools, and other resources as well as regular updates about COVID-19. You can find daily updates on our website at