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The Washington Post – one of the nation’s largest and most popular newspapers – named the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) the 16th top small workplace in Washington, DC and the top association in the small category in its Top Workplaces in 2015, 2016, 2017 and 2018.

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Work for AHCA/NCAL

The American Health Care Association (AHCA) represents the long term care community to the nation at large – to government, business leaders, and the general public. AHCA is a non-profit federation of affiliated state health organizations, together representing more than 13,500 assisted living, nursing facility, developmentally-disabled and subacute care providers that care for more than 1.5 million elderly and disabled individuals nationally. AHCA offers a competitive compensation and benefits package including medical, life, disability and long-term care insurance, 401(k), flexible spending accounts, flexible hours, education assistance, and more.

  • AHCA will not accept unsolicited resumes for positions not listed.
  • AHCA is an active Equal Employment Opportunity Employer, M/F/D/V.
  • AHCA welcomes men and women regardless of race, color, national origin, religion, age, sex or disability.
  • Questions may be directed to: hr@ahca.org.          
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 Position Announcements

 
  
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Customer Service Specialist, LTC Trend Tracker – Research Department
AHCA is seeking a Customer Service Specialist, LTC Trend Tracker with a commitment to improving lives by delivering solutions for quality care. This position will be responsible for facilitating and working directly with members to address their LTC Trend Tracker customer service needs. This includes responding to general questions and registering new users and buildings. Secondary responsibilities include tracking and updating data use agreements (DUA) and performing administrative tasks, such as submitting reimbursements, when needed. This position will work primarily with members via phone and e-mail.

Skills & Requirements:  

Associates Degree required/BA preferred. 1-3 years customer service and office experience required. Experience with an email ticketing system (e.g. iSupport) a plus.

The ideal candidate will also possess:

  • Strong computer skills required. Proficient in Excel, Word, PowerPoint and web-based programs
  • Excellent customer service skills.
  • Organized and able to handle multiple priorities.
  • Detail oriented.
  • Excellent verbal and written communication skills.
  • Ability to keep records secure and practice confidentiality.
  • Healthcare/Long Term Care experience preferred.

Interested candidates should submit resume and cover letter to: T. Davis, Director, HR at HR@ahca.org.

 

 
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